Missed Service

Bins must be placed out on the kerbside for collection the evening before your scheduled service day or by 6:00 a.m. on the day of collection.

Your bin may not have been collected for one or more of the following reasons:

• Incorrect bin type presented
• Bins not placed on the kerbside by 6:00 a.m.
• No street access
• Contamination (unacceptable items in your bin)
• Too heavy for the truck to lift (maximum 80kg)
• Overfull (lid must be closed)
• Items jammed, preventing the bin from emptying completely

If your bin has been missed you must advise us within 2 working days. Once reported, your bin will generally be collected within 24-48 hours of receiving your request.